Shipping policy
At Mimi & Lunera, every order is carefully prepared and packaged before beginning its journey to you.
Where We Ship
We currently ship within Australia only. International shipping is not available at this time.
Shipping Costs
| Order value | Standard tracked shipping | Express tracked shipping |
|---|---|---|
| Under $95 | $9.95 | $14.95 |
| $95 and over | Free | $4.95 |
Free shipping is calculated based on the order value after discounts and before shipping costs.
Order Processing
Orders are generally prepared and dispatched within 1–3 business days of receiving your order confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day. Processing may take slightly longer during launches, sales, public holidays and other particularly busy periods.
Once your order has been dispatched, you will receive an email containing your tracking information.
Estimated Delivery Times
After dispatch, Australia Post’s estimated delivery times are:
Standard Parcel Post
- Within QLD: approximately 2–4 business days
- Interstate: approximately 3–6 business days
Express Post
- Within QLD: approximately 1–2+ business days
- Interstate: approximately 1–3+ business days
These timeframes are estimates provided by Australia Post and begin from the date of dispatch, not the date the order is placed. Deliveries to regional or remote locations may take longer.
Express Post provides faster transit after dispatch but does not reduce our order-processing time.
Tracking Your Order
All orders are sent with tracking.
Once your parcel has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow a short period for Australia Post’s tracking system to update after receiving this notification.
If your parcel has not arrived within the expected timeframe, please check your tracking information first and then contact us through our Contact page. We will help you investigate the delivery with Australia Post.
Delivery Addresses
Please carefully check your name, delivery address and postcode before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee that changes will be possible once your order has been prepared or lodged with Australia Post.
Mimi & Lunera is not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout. If an order is returned to us because of an incorrect address or failure to collect it, the customer may be required to pay the cost of reshipping the parcel.
If the addressing error was made by Mimi & Lunera, we will arrange redelivery at no additional cost.
Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please:
- Check around the delivery location and any safe places where the parcel may have been left.
- Ask other members of your household or building whether they accepted it.
- Check for a collection notice or contact your local post office.
- Contact Australia Post using your tracking number.
If you are still unable to locate the parcel, please contact us here so we can assist you with an enquiry.
Delayed, Lost or Damaged Parcels
Occasionally, delivery delays can occur for reasons outside the expected delivery timeframe. If your tracking has not updated or your order appears significantly delayed, please contact us here. We will work with Australia Post to investigate.
If your order arrives damaged, please contact us as soon as possible and include your order number, photographs of the parcel and photographs of the affected item.
Nothing in this Shipping Policy excludes or limits any rights you may have under the Australian Consumer Law.
Returned Parcels
Australia Post may return a parcel to us if it is not collected, the address is incomplete or delivery cannot be completed.
If your parcel is returned, we will contact you using the email address provided with your order. Where the return occurred because of an incorrect address, non-collection or another circumstance outside our control, an additional shipping payment may be required before it is resent.
Questions
If you have any questions about your delivery, please contact us here and include your order number.